“Personal data” is information relating to an identified or identifiable natural person.
Categories of Personal Data Processed by Wild Apricot
Personal data that is processed when you communicate with Wild Apricot: When you interact with us via email, telephone, or online (e.g., when send us an email inquiry, provide us with feedback on our services, register and post in our forums, submit support requests, and comment on blog posts), we collect personal data, including your name, organization name, phone number and email address; and information about the Wild Apricot services you have purchased. We also may create event logs that are useful in diagnosing product or app performance-related issues, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review your conversations with us, and analyze any feedback provided to us through voluntary surveys concerning our customer service. With your consent, we may log in to your Wild Apricot account, if appropriate, to help troubleshoot and resolve your issue.
Purposes and Legal Grounds:
We use this information to provide you with customer, product and service support, to respond to inquiries, and to monitor and improve the quality and types of services and customer, product and service support we provide to our customers. The legal ground for processing this information for these purposes is Wild Apricot’s legitimate interest in providing quality services and customer, product and service support, and ensuring customer satisfaction. The legal ground for logging in to your Wild Apricot account, if appropriate, to help troubleshoot and resolve your issue is consent, which you may withdraw at any time.
Personal data is processed when you create an account through the Sites or seek access to a Wild Apricot product or service (e.g., when a customer registers for a 30-day trial with Wild Apricot or a customer’s member registers for access to the members-only area of the customer’s Wild Apricot Site): When you conduct any of these activities, we will request that you provide personal data, including your name, organization name, phone number, address, and email address. Additionally, when you open a payments account or use a credit card to pay for any of our services, we collect, but do not store your credit card data. We transfer your credit card data to third-party electronic payment vendors that process electronic commercial payments, as described more fully in the Third-Party Recipients of Personal Data section of this Policy.
Purposes and Legal Grounds:
Wild Apricot processes your email address and password when you use your email address and your password for the purpose of enabling you to register for and log in to your Wild Apricot account. We use this information to identify and authenticate your identity so that you may be provided with access to your Wild Apricot Site. The legal ground for processing your email address for this purpose is Wild Apricot’s legitimate interest in protecting the security of your Wild Apricot account and enabling you to access our services.
Wild Apricot also processes your contact information for the purpose of sending you information about your Wild Apricot services or account. The name you provide is associated with your account profile. The legal ground for processing your contact information for these purposes is Wild Apricot’s legitimate interest in providing you information about your Wild Apricot services or account.
If you are a Wild Apricot customer that pays for your services via credit card, Wild Apricot will collect and transfer your credit card data to third-party electronic payment vendors that process credit card information so that you may pay for such services. Wild Apricot itself does not store any credit card data. The legal ground for processing your credit card information is that such processing in order to effect payment is necessary for the performance of a contract between Wild Apricot and its customers.
If you choose to sign up for our newsletter or any other communication from us, we will use your contact information for purposes of sending you the information you have requested. Wild Apricot may also use your email address and other contact information for the purpose of sending you electronic marketing communications. You will have the opportunity to opt out of receiving any such communications at the time we collect your contact information. The legal ground for processing your email address and other contact information for this purpose is our legitimate interest in sending electronic marketing communications to customers concerning our services. If you do not initially opt out of receiving electronic marketing communication but subsequently decide that you no longer wish to receive electronic marketing communications, you will have the opportunity to opt out from receiving electronic marketing communications from Wild Apricot at any time by clicking the preferences or unsubscribe link provided at the bottom of our marketing emails. The electronic marketing communications you receive from Wild Apricot may be based on information that you provide to us when you sign up for a Wild Apricot account (e.g., the city/state/country in which you tell us you are located and the type of organization you tell us you are). The legal ground for processing your personal data for this purpose is Wild Apricot’s legitimate interest in providing its customers with information they have requested and with electronic marketing communications that are likely to be of interest to them.
Third-Party Recipients of Personal Data
Third-party electronic payment vendors: We use third-party electronic payment vendors to process credit card data when our customers purchase our services using
Third-party service providers: We share your personal data with our third-party service providers in order to host and operate our Sites and to provide requested services.
Governmental entities and third parties: We may disclose personal data about you to governmental entities, such as regulatory agencies, law enforcement and judicial authorities, including to meet national security or law enforcement requirements, as well as other third parties under any of the following conditions: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, search warrant, legal process or other legal obligation; (c) to enforce any of our terms and conditions or policies; (d) as necessary in the case of emergencies or internal security matters; or (e) as necessary to pursue available legal remedies or defend legal claims.
Purposes and Legal Grounds:
We use this usage data to facilitate communication between your device and our Sites, store your preferences, authenticate users, and detect and prevent fraud (e.g., fraudulent credit card use) and spam, enable certain functions of the Sites, administer and improve our Sites (e.g., troubleshoot geographically localized access problems), and analyze usage of and improve and enhance our Sites.
If you are in the EU or another country that requires obtaining your consent before processing your usage data, we process your usage data based on your consent. You may withdraw your consent at any time by contacting Jung Society of Washington via email email@example.com or writing to Jung Society of Washington (Attn: Privacy Support), 5200 Cathedral Ave., NW, Washington, DC, 20016.
Your control of cookies: To access Wild Apricot Sites as an administrator or a member, you need to enable cookies (which most web browsers do by default). Web browsers allow some control of most cookies through browser settings. Some web browsers (including mobile web browsers) provide settings that allow you to reject cookies or that alert you when a cookie is placed on your computer, tablet, or mobile device. You may be able to reject mobile device identifiers by activating the appropriate setting on your mobile device.
When you visit our Sites, cookies may also be placed on your computer by third-party services that are integrated into the Site you are visiting. For example, third-party cookies are used by Google Analytics for tracking website traffic. We use information collected from such third-party services to help us better understand how users find and use our Sites, enhance our Sites and services, and better understand and improve users’ experience.
Cross-Border Transfers of Personal Data
Your personal data may be transferred to and stored on servers at Wild Apricot’s hosting provider, Amazon Web Services (AWS), in the United States. The European Commission has recognized Canada (commercial organizations) as providing an adequate level of data protection. The data protection and privacy laws of the United States may not be as comprehensive as the laws in your country. For example, personal data transferred to the United States may be subject to lawful access requests by federal and state authorities in the United States. AWS participat
e in the EU-U.S. Privacy Shield principles and the Swiss-U.S. Privacy Shield principles regarding the collection, use, sharing and retention of personal data from the European Economic Area and Switzerland, as described in the EU-U.S. Privacy Shield certifications and Swiss-U.S. Privacy Shield certifications of AWS. Click here
for more information concerning such certifications of AWS.
Retention of Personal Data
Wild Apricot will retain your personal data for only as long as needed for the purposes for which the personal data is processed and to meet Wild Apricot’s legal obligations. See section below under “Your Rights” for additional information pertaining to the right of erasure, as well as other data subject rights.
We implement appropriate technical and organizational measures designed to assist in maintaining the security and confidentiality of personal data; safeguarding against anticipated threats to the confidentiality, integrity and availability of personal data; and protecting your personal data against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. Such technical and organizational measures include all applicable security requirements in accordance with the Payment Card Industry Data Security Standard.
However, whenever personal data is processed, there is a risk that such data could be lost, misused, modified, hacked, breached, and/or otherwise accessed by an unauthorized third party. No system or online transmission of data is completely secure. In addition to the technical and organizational measures that Wild Apricot has in place to protect your personal data, you should use appropriate security measures to protect your personal data. If you believe that your Wild Apricot account or any information you provided to us is no longer secure, notify us immediately at firstname.lastname@example.org.
Right to Object
If you reside in the European Union, you have a right to object to the processing of your personal data for direct marketing purposes, including profiling related to direct marketing “Profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a data subject, such as when we provide you with a specific type of direct marketing information based on information you provided us when you signed up for a Wild Apricot account (e.g, your location or organization type). If you exercise your right to object to processing for direct marketing purposes, including profiling related to direct marketing, Wild Apricot will no longer process your personal data for such purposes.
Additionally, if you reside in the European Union, you have a right to object when we process your personal data based on the legitimate interests of Wild Apricot or a third party. If you exercise your right to object where our processing or sharing of your personal data is based on legitimate interests that may result in the cancellation of your account. Wild Apricot will no longer process or share the personal data covered by your objection unless Wild Apricot has compelling legitimate grounds for the processing or sharing that override your objection or that relate to the establishment, exercise or defense of legal claims.
If you live in the European Union and wish to exercise your right to object, please contact Jung Society of Washington by emailing email@example.com or writing to Jung Society of Washington (Attn: Privacy Support), 5200 Cathedral Ave., NW, Washington, DC, 20016.
If you reside outside of the European Union, you may have a similar right to object under your local laws. If you do not live in the European Union but you think you have a right to object under your local laws, please contact Jung Society of Washington by emailing firstname.lastname@example.org or writing to Jung Society of Washington (Attn: Privacy Support), 5200 Cathedral Ave., NW, Washington, DC, 20016.
Other Data Subject Rights
If you reside in the European Union, you may also, under certain circumstances specified within the General Data Protection Regulation, have the right to request access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you live in the European Union, and if you wish to exercise any of these rights, please contact Jung Society of Washington by emailing email@example.com or writing to Jung Society of Washington (Attn: Privacy Support), 5200 Cathedral Ave., NW, Washington, DC, 20016.
If you reside outside of the European Union, you may have similar rights under your local laws. For example, if you reside in Australia, Canada or New Zealand, you have a right to access and to seek correction of your personal data. If you wish to exercise those rights in those countries or if you live outside the European Union and think you have any data subject rights under your local laws, please contact Jung Society of Washington at firstname.lastname@example.org
Additionally, if you are a Wild Apricot site administrator, you can review and update your personal data or initiate account cancellation by visiting the Account page and taking the desired actions.
If you are a member or contact of an organization with a Wild Apricot site and you think you have a right to erasure under pertinent laws, you can delete your profile, including all your personal data, by contacting your site administrator.
California Privacy Rights
Do Not Track. Wild Apricot does not track its customers over time and across third-party websites and online services (e.g., mobile apps), and therefore does not respond to Do Not Track (DNT) signals. However, some third-party sites and apps may track your browsing activities when they provide you content, which enables them to tailor what they present to you. Third parties may collect personal data relating to your online activities over time and across different websites and apps when you use our Sites.
Your personal data is controlled by Jung Society of Washington, 5200 Cathedral AVe., NW, Washington, DC, 20016, with Wild Apricot acting as a data processor.
We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. Such notice will be provided on the Wild Apricot website.